OPENINGS
CALL CENTER REPRESENTATIVE
Simon’s Window Cleaning is a fast growing window cleaning company that is driven by our 7 Core Values:
Integrity, Respect, Compassion, Punctuality, Teamwork, Enthusiasm, and Accountability
As well as our “Good Deeds For Free” brand promise. Our corporate office in New York, NY has an immediate need for a bright, enthusiastic, self-motivated Call Center Representative. Simon’s Window Cleaning Call Center Representatives must possess a diverse skill-set, from multi- tasking and working well under pressure, to making sound judgement calls under pressure. Our customers are promised 100% Satisfaction Guaranteed, and our Call Center Representatives are accountable for ensuring this happens during every single customer interaction.
Integrity, Respect, Compassion, Punctuality, Teamwork, Enthusiasm, and Accountability
As well as our “Good Deeds For Free” brand promise. Our corporate office in New York, NY has an immediate need for a bright, enthusiastic, self-motivated Call Center Representative. Simon’s Window Cleaning Call Center Representatives must possess a diverse skill-set, from multi- tasking and working well under pressure, to making sound judgement calls under pressure. Our customers are promised 100% Satisfaction Guaranteed, and our Call Center Representatives are accountable for ensuring this happens during every single customer interaction.
DUTIES AND RESPONSIBILITIES
• Receive high volume of inbound calls, quickly identifying the client’s request or problem and efficiently providing the most effective solution • Make outbound calls to existing clients, booking appointments at a high conversion rate
• Effectively use critical thinking skills to solve problems for clients while consistently using the best judgement to determine the best solution • Express empathy and compassion, taking full ownership of the client’s satisfaction
• Proactively gain and maintain a full understanding of our portfolio of products and services
• Effectively summarize and relay information received to both clients and internal customers
• Respond to incoming requests for cancellation of services and persuade our clients to retain their memberships or appointments
• Efficiently enter accurate and detailed records of customer interactions and actions taken,
• Consistently follow order entry guidelines with minimal errors
• Achieve productivity standards and goals set by the company while maintaining high quality calls and following expected call flows and scripts
• Work well with guidelines instead of rules and complete work without requiring follow up
• Receive high volume of inbound calls, quickly identifying the client’s request or problem and efficiently providing the most effective solution • Make outbound calls to existing clients, booking appointments at a high conversion rate
• Effectively use critical thinking skills to solve problems for clients while consistently using the best judgement to determine the best solution • Express empathy and compassion, taking full ownership of the client’s satisfaction
• Proactively gain and maintain a full understanding of our portfolio of products and services
• Effectively summarize and relay information received to both clients and internal customers
• Respond to incoming requests for cancellation of services and persuade our clients to retain their memberships or appointments
• Efficiently enter accurate and detailed records of customer interactions and actions taken,
• Consistently follow order entry guidelines with minimal errors
• Achieve productivity standards and goals set by the company while maintaining high quality calls and following expected call flows and scripts
• Work well with guidelines instead of rules and complete work without requiring follow up
SKILLS/QUALIFICATIONS
• Must live the company’s core values of Respect, Accountability, Compassion, Enthusiasm,
• High School diploma or equivalent required, college preferred
• Minimum of 3 years of versatile Call Center experience
• Some sales experience preferred
• Dedicated to providing superior customer service
• Exceptional phone and interpersonal skills
• Exceptional written and verbal communication skills
• Able to manage multiple priorities within a fast-paced, deadline driven, multi-discipline environment
• Strong judgment skills to make sound business decisions and resolve issues in a clear, calm, and diplomatic manner
• Ability to talk and type accurately; typing speed of at least 40 wpm
• Ability to sit for the majority of their shift
• Proficient in Microsoft Word, Outlook, Excel
• Availability to work shifts between 7:00 AM and 8:00 PM, Monday through Saturday
• Ability to successfully pass all pre-employment screening (drug/alcohol screening and background check as a condition of employment)
• Must live the company’s core values of Respect, Accountability, Compassion, Enthusiasm,
• High School diploma or equivalent required, college preferred
• Minimum of 3 years of versatile Call Center experience
• Some sales experience preferred
• Dedicated to providing superior customer service
• Exceptional phone and interpersonal skills
• Exceptional written and verbal communication skills
• Able to manage multiple priorities within a fast-paced, deadline driven, multi-discipline environment
• Strong judgment skills to make sound business decisions and resolve issues in a clear, calm, and diplomatic manner
• Ability to talk and type accurately; typing speed of at least 40 wpm
• Ability to sit for the majority of their shift
• Proficient in Microsoft Word, Outlook, Excel
• Availability to work shifts between 7:00 AM and 8:00 PM, Monday through Saturday
• Ability to successfully pass all pre-employment screening (drug/alcohol screening and background check as a condition of employment)
Salary Range: $ 100,000
Job Types: Full-time, Commission
ID: 003SW01
