Call center
representative job

Job Types: Full-time, Commission

Vacancy ID: 003SW01

Simon’s Window Cleaning is a fast growing window cleaning company that is driven by our 7 Core Values: Integrity, Respect, Compassion, Punctuality, Teamwork, Enthusiasm, and Accountability As well as our “Good Deeds For Free” brand promise. Our corporate office in New York, NY has an immediate need for a bright, enthusiastic, self-motivated Call Center Representative. Simon’s Window Cleaning Call Center Representatives must possess a diverse skill-set, from multi- tasking and working well under pressure, to making sound judgement calls under pressure. Our customers are promised 100% Satisfaction Guaranteed, and our Call Center Representatives are accountable for ensuring this happens during every single customer interaction.

Duties and responsibilities:

• Receive high volume of inbound calls, quickly identifying the client’s request or problem and efficiently providing the most effective solution

• Make outbound calls to existing clients, booking appointments at a high conversion rate

• Effectively use critical thinking skills to solve problems for clients while consistently using the best judgement to determine the best solution

• Express empathy and compassion, taking full ownership of the client’s satisfaction

• Proactively gain and maintain a full understanding of our portfolio of products and services

• Effectively summarize and relay information received to both clients and internal customers

• Respond to incoming requests for cancellation of services and persuade our clients to retain their memberships or appointments

• Efficiently enter accurate and detailed records of customer interactions and actions taken,

• Consistently follow order entry guidelines with minimal errors

• Achieve productivity standards and goals set by the company while maintaining high quality calls and following expected call flows and scripts

• Work well with guidelines instead of rules and complete work without requiring follow up

Skills/qualifications:

• Must live the company’s core values of Respect, Accountability, Compassion, Enthusiasm,

• High School diploma or equivalent required, college preferred

• Minimum of 3 years of versatile Call Center experience

• Some sales experience preferred

• Dedicated to providing superior customer service

• Exceptional phone and interpersonal skills

• Exceptional written and verbal communication skills

• Able to manage multiple priorities within a fast-paced, deadline driven, multi-discipline environment

• Strong judgment skills to make sound business decisions and resolve issues in a clear, calm, and diplomatic manner

• Ability to talk and type accurately; typing speed of at least 40 wpm

• Ability to sit for the majority of their shift

• Proficient in Microsoft Word, Outlook, Excel

• Availability to work shifts between 7:00 AM and 8:00 PM, Monday through Saturday

• Ability to successfully pass all pre-employment screening (drug/alcohol screening and background check as a condition of employment)

Salary Range: $100,000

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