Call center
      representative job

      Job Types: Full-time, Commission

      Vacancy ID: 003SW01

      Simon’s Window Cleaning is a fast growing window cleaning company that is driven by our 7 Core Values: Integrity, Respect, Compassion, Punctuality, Teamwork, Enthusiasm, and Accountability As well as our “Good Deeds For Free” brand promise. Our corporate office in New York, NY has an immediate need for a bright, enthusiastic, self-motivated Call Center Representative. Simon’s Window Cleaning Call Center Representatives must possess a diverse skill-set, from multi- tasking and working well under pressure, to making sound judgement calls under pressure. Our customers are promised 100% Satisfaction Guaranteed, and our Call Center Representatives are accountable for ensuring this happens during every single customer interaction.

      Duties and responsibilities:

      • Receive high volume of inbound calls, quickly identifying the client’s request or problem and efficiently providing the most effective solution

      • Make outbound calls to existing clients, booking appointments at a high conversion rate

      • Effectively use critical thinking skills to solve problems for clients while consistently using the best judgement to determine the best solution

      • Express empathy and compassion, taking full ownership of the client’s satisfaction

      • Proactively gain and maintain a full understanding of our portfolio of products and services

      • Effectively summarize and relay information received to both clients and internal customers

      • Respond to incoming requests for cancellation of services and persuade our clients to retain their memberships or appointments

      • Efficiently enter accurate and detailed records of customer interactions and actions taken,

      • Consistently follow order entry guidelines with minimal errors

      • Achieve productivity standards and goals set by the company while maintaining high quality calls and following expected call flows and scripts

      • Work well with guidelines instead of rules and complete work without requiring follow up


      • Must live the company’s core values of Respect, Accountability, Compassion, Enthusiasm,

      • High School diploma or equivalent required, college preferred

      • Minimum of 3 years of versatile Call Center experience

      • Some sales experience preferred

      • Dedicated to providing superior customer service

      • Exceptional phone and interpersonal skills

      • Exceptional written and verbal communication skills

      • Able to manage multiple priorities within a fast-paced, deadline driven, multi-discipline environment

      • Strong judgment skills to make sound business decisions and resolve issues in a clear, calm, and diplomatic manner

      • Ability to talk and type accurately; typing speed of at least 40 wpm

      • Ability to sit for the majority of their shift

      • Proficient in Microsoft Word, Outlook, Excel

      • Availability to work shifts between 7:00 AM and 8:00 PM, Monday through Saturday

      • Ability to successfully pass all pre-employment screening (drug/alcohol screening and background check as a condition of employment)

      Salary Range: $100,000

      Our winning team