Call center representative

Simon’s Window Cleaning is a fast growing window cleaning company that is driven by our 7 Core Values:Integrity, Respect, Compassion, Punctuality,
Teamwork, Enthusiasm, and AccountabilityAs well as our “Good Deeds For Free” brand promise. Our corporate office in New York, NY has an
immediate need for a bright, enthusiastic, self-motivated Call Center Representative. Simon’s Window Cleaning Call Center Representatives must
possess a diverse skill-set, from multi- tasking and working well under pressure, to making sound judgment calls under pressure. Our customers are
promised 100% Satisfaction Guaranteed, and our Call Center Representatives are accountable for ensuring this happens during every single customer
interaction.

Duties and Responsibilities:

• Receive high volume of inbound calls, quickly identifying the client’s request or problem and efficiently providing the most effective solution
• Make outbound calls to existing clients, booking appointments at a high conversion rate
• Effectively use critical thinking skills to solve problems for clients while consistently using the best judgment to determine the best solution
• Express empathy and compassion, taking full ownership of the client’s satisfaction
• Proactively gain and maintain a full understanding of our portfolio of products and services
• Effectively summarize and relay information received to both clients and internal customers
• Respond to incoming requests for cancellation of services and persuade our clients to retain their memberships or appointments
• Efficiently enter accurate and detailed records of customer interactions and actions taken
• Consistently follow order entry guidelines with minimal errors
• Achieve productivity standards and goals set by the company while maintaining high quality calls and following expected call flows and scripts
• Work well with guidelines instead of rules and complete work without requiring follow up

Skills/Qualifications:

• Must live the company’s core values of Respect, Accountability, Compassion, and Enthusiasm
• High School diploma or equivalent required, college preferred
• Minimum of 3 years of versatile Call Center experience
• Some sales experience preferred
• Dedicated to providing superior customer service
• Exceptional phone and interpersonal skills
• Exceptional written and verbal communication skills
• Able to manage multiple priorities within a fast-paced, deadline-driven, multi-discipline environment
• Strong judgment skills to make sound business decisions and resolve issues in a clear, calm, and diplomatic manner
• Ability to talk and type accurately; typing speed of at least 40 wpm
• Ability to sit for the majority of their shift
• Proficient in Microsoft Word, Outlook, and Excel
• Availability to work shifts between 7:00 AM and 8:00 PM, Monday through Saturday
• Ability to successfully pass all pre-employment screening (drug/alcohol screening and background check as a condition of employment)